At CapsiQueue, our mission is to make ‘waiting’ a seamless and stress-free experience for everyone. To ensure the platform remains fair and respectful, we expect all users — including customers and business owners — to follow these guidelines.
Fairness and Integrity
The core of our platform is the "First-Come, First-Served" principle.
- No Queue Jumping: Do not attempt to bypass the digital queue system through unauthorized technical means or by misrepresenting your status.
- One Slot Per Person: Users should only book slots they intend to use. "Hoarding" slots or booking multiple slots across different locations simultaneously is prohibited.
- Accurate Information: Use your real name and valid contact details. This ensures that the business can reach you when your turn arrives.
Respectful Interaction
Whether you are communicating with a business through our platform or interacting with staff at a physical location:
- Zero Tolerance for Harassment: Any form of verbal abuse, threats, or harassment toward business staff or other users is strictly prohibited.
- Professionalism: Businesses must manage their queues transparently. Deliberately "skipping" users without valid reasons (e.g., missed call-back) violates our community trust.
Prohibited Content
If you are using our "Notes" or "Communication" features:
- No Hate Speech: Do not post content that promotes violence or hatred against individuals or groups based on race, religion, caste, sexual orientation, or disability.
- No Spam: Do not use the platform to advertise third-party services or send unsolicited messages to businesses.
- Privacy: Do not share the private information (doxing) of staff or other customers you may see in the digital queue.
Safety and Legal Compliance
- Compliance with Local Laws: Users must abide by all local Indian laws and regulations while using the platform.
- Physical Safety: Following a digital queue does not excuse users from following on-site safety protocols (e.g., social distancing or security checks) at the physical business location.
Reporting and Enforcement
We rely on our community to maintain these standards.
- Report Misuse: If you notice a business or user gaming the system or being abusive, please report it to support@capsiqueue.com.
- Consequences: Violations of these guidelines may result in:
- A formal warning.
- Temporary suspension of your account.
- Permanent blacklisting from the CapsiQueue platform.
- Reporting to law enforcement if the conduct involves threats or illegal activity.
Business Responsibilities
Businesses using CapsiQueue agree to:
- Honour the digital sequence as much as operationally possible.
- Clearly communicate any delays to the waiting customers.
- Maintain the confidentiality of the customer data visible on their dashboard.
